Quickly connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website.
Subscribe to BPM’s Baer Necessities E-mail Newsletter
Then, add Embedded Service and Einstein Bots to give your chaf and customers the best web chat experience. The Chat Console and Omni-Channel are helpful for customer support supervisors, too.
Administrator "Chatlio is Wonderful! They can also run reports on live chat session records to gain insight into how their agents are performing. Randy P. Raya W.
Use Embedded Service to create a customizable chat window that customers use to get the help they need. However, Chat features several APIs that enable developers to fully customize the chat experience for your org. When these four parts come together, they create one seamless web chat experience for your customers and support team.
Einstein Bots are computer programs that can deb both your agents and customers time by handling routine requests and gathering pre-chat information. I hated to have to install "another" third-party software.
publlc Anatoly B. Quickly connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website. You can implement Chat almost entirely in Setup without writing code.
We use Slack for all our messaging so having Chatlio integrate so seamlessly talk someone up awesome. You have two options: use a guided setup flow or manually create a custom implementation. Embedded chat windows are optimized for mobile browsers, so customers have a frustration-free chat experience on every device.
Since switching to Chatlio about 2 years ago we enjoy user-friendly chatlio. Bots are your agents' allies—not their replacements.
Support agents use the Chat Console to send and receive messages. You can easily customize the template, hours of operation and more.
Omni-Channel routes chat requests to the right agent based on availability and qualifications.